Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorise a bank to pay directly to Amway. Specify debit account data in your bank account settings. Please note that from September 2021 no new direct debit applications will be accepted.

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My payments" section.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.


Delivery options

Amway offers a variety of delivery options. Optimise your costs by choosing the right one for your order size and location. Available options include:

Home delivery

Select a saved address from “My addresses” or enter a new one while placing your order.

Carrier
HEFFERNAN

Benefit from FREE delivery
For ABOs on orders over €179.00. For Registered Customers on orders over €59.00.

Delivery Fee
Republic of Ireland
€6.99 (inc. VAT) (orders €0.00 – €88.99)
€4.35 (incl. VAT) (orders €89.00 – €178.99)
Free delivery (orders from €179)

Delivery time
Orders need to be placed on a Monday for delivery on the Friday/following Monday



Frequently Asked Questions

Can I remove items from my order?

Yes, as long as you've not confirmed your order you can add and remove items from your basket

Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advice how to handle the cancellation

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

What should I do if I receive a damaged item/order?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive ? 

Heffernan Home Delivery  - Order All day - Leadtime 3 - 4 working days

P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed.
These orders are shipped on a weekly basis and leave the Warehouse every Tuesday. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do, by calling your local Customer Service Contact Centre or via e mail infocenter-uk@amway.com and asking for the delivery to be changed.

You can:
Change the suggested delivery date
Change the delivery address

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.

How are delivery fees calculated for my recurring orders?

The delivery fee is calculated after all commercial promotions and coupons are applied, therefore the delivery fee calculated during a recurring order creation may change. If at the time of order creation time, the free delivery promotion applies, your recurring order will take advantage of that.

How can I make a return?

Returning an order is straightforward 

  1. Sign in to your account and go to My Office
  2. Go to the "Order History" page via My Orders
  3. Find the order you want to return and click the Order Details link next to it 
  4. Click Return and follow the instructions

How can I return a product for a refund that was purchased and paid for by my sponsoring ABO?

You can contact your sponsoring ABO who will return the products to Amway and refund the payment back to you.
Alternatively, you can select to return the products yourself via the website, selecting Return from the Order Details page, and choosing to have a refund. In this case the ordering ABO will refund the payment back to you.

How can I return a product for a refund that I purchased and paid for on behalf of my customers or downline ABOs ?

Please use our special return form "Subcart Returns" in order to return these products. This is essential in order to successfully process the return. 
Contact our Customer Service department to request the special returns form and arrange the parcel pick-up.
You, as the original purchaser, must return the money to your customer or downline ABO upon successful completion of the refund.

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When will I receive the refund for my return?

When you've handed over your return parcel to the carrier, it will take approximately 2 - 3 working days to reach the Parcel collection point.
In this process you can expect your refund within approximately 7 working days. 
 

Is there a charge to return products?

 No, there is no charge if you hand over your returns parcel during order delivery or you use the collection service.